Privacy
Privacy policy
Last updated: April 2026
1. Information we collect
Account information: name, email address, and password (stored as a bcrypt hash).
Usage data: generation prompts, settings, and credit usage.
Generated content: images and videos you generate, linked to your account.
2. How we use your information
To provide the Service, process generation requests, manage your account and subscription, communicate with you, and improve the platform.
3. Data storage
Account data lives in secure databases. Generated content lives in cloud storage. Per-user isolation; only the owner and authorized administrators have access.
4. Data sharing
We do not sell your personal information. We share data only with third parties strictly required to run the Service (e.g. cloud storage, model providers), and disclose information only if required by law.
5. Data security
Industry-standard security: bcrypt-hashed passwords, HTTPS, encrypted storage. No method of internet transmission is 100% secure.
6. Your rights
Access, update, or delete your personal information. Request a copy of your data. Delete your account and all associated data. Contact us to exercise any of these rights.
7. Cookies
Session cookies for authentication and a theme cookie for your preferred theme. Both essential; the auth cookie cannot be disabled.
8. Changes to this policy
We may update this policy from time to time. Updates will be posted here with a new "Last updated" date.
9. Contact
Questions? Contact us at support@cretivi.com.