Privacy

Account information: name, email address, and password (stored as a bcrypt hash).

Usage data: generation prompts, settings, and credit usage.

Generated content: images and videos you generate, linked to your account.

To provide the Service, process generation requests, manage your account and subscription, communicate with you, and improve the platform.

Account data lives in secure databases. Generated content lives in cloud storage. Per-user isolation; only the owner and authorized administrators have access.

We do not sell your personal information. We share data only with third parties strictly required to run the Service — for example cloud storage and AI model providers, our payment processor Revolut (which handles your card payment data under its own privacy policy), and our analytics providers Google Analytics (under Google's privacy policy) and Yandex Metrica (under Yandex's privacy policy), which process aggregate usage data — and, only with your consent, anonymised session-replay recordings — to help us understand and improve the Service. Yandex may process this data outside the EEA. We disclose information otherwise only if required by law.

Industry-standard security: bcrypt-hashed passwords, HTTPS, encrypted storage. No method of internet transmission is 100% secure.

Access, update, or delete your personal information. Request a copy of your data. Delete your account and all associated data. Contact us to exercise any of these rights.

Essential cookies: a session cookie for authentication (which cannot be disabled) and a theme cookie for your preferred theme.

Analytics cookies: with your consent we use Google Analytics and Yandex Metrica (the latter including click heatmaps and anonymised session replay) to measure usage. These are not essential — they are only set after you accept our cookie banner, and you can block them in your browser at any time. See our Cookie policy for details.

We may update this policy from time to time. Updates will be posted here with a new "Last updated" date.

The data controller responsible for your personal data is КРЕТИВИ ЕООД (KRETIVI Ltd.), registered in Bulgaria under company number (ЕИК) 208785124, VAT BG208785124, registered seat 15 Bansko Shose St., 1331 Sofia, Bulgaria.

Questions or requests about your data? Contact us at support@cretivi.com or by phone at +359894465648.